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CUSTOMER SERVICE – NOT AN OPTION 고객에 대한 서비스는 선택사항이 아니다 By: Robert J. Tamasy Recently my wife had an interesting conversation with a friend who, like her, also works as a receptionist in a medical office. The woman commented on the alarming decline in customer service, not only in the health care industry, but throughout the business and professional wo..

BE CAUTIOUS IN CHOOSING WHO YOU ASSOCIATE WITH 사귀는 사람을 조심성 있게 선택하라 By: Jim Mathis Homer’s Coffee House, the local gathering place where I have worked countless hours over the past six years, hosts an open microphone jam session every Monday night during the summer. This is a time designed to promote sense of community and give new or first-time performers a chance..

COINCIDENCE – OR PART OF A GREATER PLAN? 우연일까? – 아니면 더 위대한 계획의 일부분일까? By: Rick Boxx Many people may choose to call random events that suddenly come together as simple “coincidences.” I typically disagree. Such seemingly unrelated occurrences, in my view, are the result of a greater purpose. In fact, I especially enjoy the times when t..

‘EVERYTHING HAPPENS THROUGH TEAMWORK’ ‘모든 일은 팀웍을 통하여 일어난다’ By: Robert J. Tamasy Max DePree, the founder of a highly successful furniture company and author of several books about business, makes this observation: “Whether formally or informally, it’s important to recognize that practically everything we accomplish happens through teamwork. We are not on ou..

LESSONS IN SERVICE FROM A CRUISE SHIP 유람선의 서비스에서 얻은 교훈 By: Jim Mathis My mother and I just returned from an Alaskan cruise aboard the cruise ship, “The Visions of the Sea.” It was an enjoyable trip, but the thing that impressed me the most was the crew. 어머니와 나는 유람선, “바다의 비전 호”를 타고 알래스카 유람을 하고 나서 방금 ..

PURSUING YOUR PASSIONS, FULFILLING YOUR CALLING 열정을 추구하며 소명을 완수하기 By: Stanton Lanier At the age of 30, I surrendered my career to God and asked Him to show me what He wanted me to do. After getting an MBA and spending five years in consulting and sales, the time had come to trust God 100 percent instead of asking Him to join me in what I was doing. 서른 살 때 나..

A LITERAL CASE OF GLOWING GENEROSITY 빛나는 관대함의 실제 사례 By: Rick Boxx Have you ever had one of those experiences when you have heard a touching story about someone in need, or you have received a plea from an organization so compelling, that you felt deeply without a doubt you needed to respond and help in some way? 어려움에 처한 어떤 사람에 관하여 인상 깊은 ..

WORK: A CALLING, NOT AN INCONVENIENCE 일: 하나의 소명이며 불편함을 주는 것이 아니다 By: Robert J. Tamasy Every year on the first Monday of September, the United States observes a holiday it calls “Labor Day.” It is described as, “a yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being” of the country. It is a day whe..

PARDON: FORGIVENESS and RELEASE 용서: 용서하고 풀어줌 By: Norm Anderson To pardon is to extend forgiveness of an offense. Pardon is mutually beneficial: It provides the offender with release from penalty; it provides the one granting pardon with release from bitterness. In effect, pardon involves “letting go” or “turning loose of.” 용서는 상처 받은 일에 대하여 용서..

HOW TO EARN THE RESPECT OF OTHERS 다른 사람들로부터 존경을 받는 방법 By: Rick Warren Having a good reputation is an indispensable factor in succeeding at work. A recent study revealed that the difference between top salespeople and average ones was not talent, but reputation. People had more trust for those who achieved the top sales performances – and their sales produc..